BDA to launch single-window digital ‘Tappal System’ from January 2026

Unified inward mechanism with India Post to digitise all physical petitions at one counter, aiming to end delays, confusion, and file-tracking issues at the Bangalore Development Authority.

In a significant administrative overhaul focused on transparency and citizen convenience, the Bangalore Development Authority (BDA) will roll out a Unified Tappal Inward System from January 1, 2026. The reform is being implemented in collaboration with the Department of Posts.

Under the new arrangement, all physical petitions, applications, representations, and official correspondence submitted at the BDA office will be accepted at a single counter. Trained India Post personnel will be stationed at the reception area to receive documents, regardless of the department or section concerned.

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Once submitted, every page of the application, including all enclosures, will be scanned immediately at the counter. The digitised documents will then be electronically forwarded within minutes to the relevant officials through the e-Office platform developed by the National Informatics Centre (NIC). Applicants will receive a computer-generated acknowledgement with a unique receipt number and details for follow-up.

To formalise the initiative, a memorandum of understanding was exchanged between BDA and the Department of Posts by BDA Chairman N.A. Haris.

Officials said the move addresses long-standing complaints from citizens about uncertainty over where to submit petitions, whether documents reached the correct officials, and concerns about files going missing. Earlier, multiple BDA sections accepted documents independently, creating several inward points and making tracking difficult. The new system brings all inward correspondence under a single, standardised workflow.

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As part of the reform, BDA has also introduced a token-based queue management system. Visitors will be issued tokens and can remain seated while waiting for their turn, which will be displayed digitally at one of five service counters. The scanning process will be carried out in front of applicants, ensuring clarity on what has been officially received.