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The Bengaluru Development Authority introduces a people-centric, transparent grievance redressal system with weekly live-streamed hearings chaired by its Chairman for direct, on-spot resolutions.
The Bengaluru Development Authority (BDA) has taken a major step towards transparency and citizen engagement by introducing a weekly live public grievance hearing system. Held every Thursday from 3 PM to 6 PM, these hearings are broadcast live on YouTube, allowing full public visibility of the decision-making process.
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Each week, a list of up to 30 citizens is invited to present their grievances before BDA Chairman N. A. Haris, in the presence of all relevant officials and supporting documents. The Chairman hears both citizens and officers and takes on-the-spot decisions, with notings and endorsements made immediately on file. This ensures that every complaint is handled swiftly and transparently, without citizens having to meet multiple officials or visit several offices.
BDA (Bengaluru Development Authority) @BDAOfficialGok addresses public grievances through a systematic, transparent, and accountable process—streamed live on YouTube for full public visibility.
— Manivannan P 🇮🇳 (@Captain_Mani72) November 5, 2025
Every Thursday, from 3 PM to 6 PM, a list of citizens (as mentioned in the image… https://t.co/pBRRcBD5dy
The process is simple: grievances from one of the four BDA zones, North, South, East, and West, are taken up each week. Citizens can register by sending a photo of their written request to the BDA helpline (9483166622). Within 24 hours, they receive an acknowledgment, and the date of the hearing is communicated through text and voice call.
Even when away from Bengaluru, the Chairman ensures participation through video conferencing, maintaining consistency in leadership. The initiative is part of a broader push under the guidance of Deputy Chief Minister D. K. Shivakumar, who has directed that BDA become more citizen-oriented, accountable, and professional.
