Bengaluru airport’s new pick-up rules trigger concerns from ride-hailing firms

Bengaluru airport’s new pick-up rules give kerbside access to select cabs, raising fares, longer walks, and cutting driver earnings, sparking backlash

Bengaluru’s Kempegowda International Airport (KIA) has introduced a revised arrivals pick-up system that has drawn criticism from ride-hailing platforms and drivers. The new framework, implemented in mid-December, restricts kerbside access to a select group of authorised taxi operators, while others are required to wait in designated parking areas.

The changes are part of Bangalore International Airport Limited’s (BIAL) effort to streamline traffic management and reduce congestion at both Terminal 1 and Terminal 2. Alongside the new system, BIAL has also begun levying an “overstay charge” on private and commercial vehicles that remain beyond permitted time limits.

Authorised operators such as Uber, Ola, KSTDC, Mega, Quick Ride, OHM Electric Cabs and WTI enjoy direct kerbside access, but this privilege comes at a cost. These companies pay annual fees to BIAL for dedicated parking bays, which in turn contributes to higher fares for passengers. For example, Uber typically adds an airport access fee of around ₹250 per ride, along with a toll charge of about ₹120, both passed on to customers.

Other mobility providers, including Rapido and Namma Yatri, argue that the system disadvantages passengers and drivers alike. They highlight that commuters may now face longer walks, unclear pick-up points, and fewer affordable options. Families travelling with children, elderly passengers, and those carrying heavy luggage are expected to be particularly inconvenienced.

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Drivers working with non-authorised platforms also face challenges. Many rely on airport trips for steady earnings, but limited access reduces ride opportunities and increases idle time. Informal ‘duty groups’ of drivers, who coordinate rides through Telegram and WhatsApp without surge pricing or aggregator commissions, have also been affected. Travel agents and hotels arranging VIP pick-ups report similar disruptions.

Industry observers warn that the new framework could lead to higher fares across the ecosystem, reduce competition, and concentrate benefits among a few large operators. While BIAL maintains that the measures are aimed at improving safety and traffic flow, mobility providers stress the need for a fairer system that balances operational efficiency with passenger convenience and driver livelihoods.

The debate underscores the challenge of managing high-demand public infrastructure while ensuring equitable access and affordability for all commuters.

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