e-Khata delays: GBA opens helpline, assures FIFO clearance and daily monitoring

Citizens asked to use the online system, raise complaints through the official helpline, and avoid office visits as GBA strengthens grievance redressal for e-khata applications.

Amid rising concerns over delays in e-khata issuance, the Greater Bengaluru Authority (GBA) has put in place a structured grievance redressal mechanism and urged citizens to rely only on official online channels.

To address pending and delayed applications, the GBA has asked residents to register complaints through its dedicated helpline number 94806 83695. Complaints received through this channel are tracked internally using the Sahaya – GBA/Bengaluru City Corporations grievance management system, ensuring accountability and follow-up.

Each grievance is escalated to the respective Assistant Revenue Officer (ARO) or concerned official, with all referred cases reviewed every morning. The monitoring process covers all 64 AROs, aimed at speeding up resolution and reducing backlog.

Also Read:Foxconn’s Bengaluru unit draws praise, triggers political credit debate

To bring transparency and fairness into the process, the GBA has implemented a ‘First In, First Out’ (FIFO) system for e-khata applications. Under this system, applications are cleared strictly in the order in which they are filed, preventing preferential treatment or queue jumping.

The authority has also strongly advised citizens to apply for e-khata only through the online portal, use digital platforms to raise grievances, and avoid visiting GBA or civic offices in person. This approach is intended to reduce crowding, improve efficiency, and ensure faster processing.

Applicants can track the status of their e-khata using the official link:

https://bbmpeaasthi.karnataka.gov.in/citizen_core/Final_eKhatha_Status_based_on_ePID
The GBA reiterated that following the digital process and grievance system is the most effective way for citizens to ensure timely disposal of their e-khata applications.