Kiran Mazumdar-Shaw sparks debate after suggesting fee for airport wheelchair misuse

The Biocon founder’s remark on charging ₹5,000 for wheelchair assistance to curb alleged misuse triggers sharp reactions online.

A viral video showing a long line of passengers in wheelchairs at an airport has triggered a major online discussion, particularly after Biocon founder Kiran Mazumdar-Shaw proposed charging a fee to curb alleged misuse of the service. The video, first shared by a Chinese user on X, claimed that up to 80% of passengers on US–India routes request wheelchairs, often despite being physically fit, mainly to secure priority boarding and guided assistance.

Responding to the clip, Shaw reposted the video and suggested, “They should charge an additional ₹5000 per airport and then they will see how many genuine passengers there are!” Her comment immediately sparked divided reactions from social media users.

Several users agreed, arguing that a fee could prevent the “why not, it’s free” attitude and ensure that support reaches people who truly need it. Others strongly disagreed, saying that such charges would affect travellers with disabilities, elderly passengers, and those who struggle with language barriers at international airports.

One user wrote that Shaw’s suggestion sounded “elitist” and insensitive to middle-class families. Another pointed out that many children book wheelchairs for their parents simply to help them navigate immigration and transfers, even if they are not disabled. Some also argued that the issue is more about convenience than misuse, and that the solution should not punish genuine users.

Another commenter highlighted the need to reframe the issue entirely, noting that elderly travellers often require guidance, not just physical help.