Delhi woman raises alarm over inappropriate messages from Uber driver

A Delhi-based lawyer, Tanya Sharma, has called out Uber for its inadequate response after she reportedly received inappropriate messages from a cab driver shortly after booking a ride. Sharing her ordeal on LinkedIn, Tanya expressed deep concern over women’s safety and criticized the company’s grievance redressal process.

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In her viral post, Tanya described the incident as "traumatic" and shared screenshots of the messages. She questioned how such behavior persists even in "one of the poshest areas" of the city.

“We live in the 21st century, and things are still so pathetic and traumatic on an everyday basis that even an auto driver can harass you while walking in broad daylight, in one of the poshest areas of the city,” she wrote, tagging Uber in her post.

Tanya explained that she canceled the ride and lodged a complaint with Uber. However, she expressed frustration with the company's response, stating, “The process of grievance redressal for Uber India is to send a sympathetic message to the aggrieved and forget about it. Is that how it works?”

In an update, she shared that Uber assured her of further communication within 24 to 48 hours, prompting her to question the delay: “What if this same thing happened to other women during these so-called 48 hours? Are you people ready to take responsibility for my safety?”

Her post has sparked widespread discussions about safety and the need for stronger grievance mechanisms for ride-hailing platforms.