Mohandas Pai criticizes IndiGo for poor service on hot tarmac

Former Infosys Chief Financial Officer (CFO) Mohandas Pai recently shared his frustration with IndiGo’s service after a flight left passengers waiting on a hot tarmac in Bengaluru without air conditioning. The 66-year-old, traveling from Bengaluru to Coimbatore, took to social media to highlight the uncomfortable experience, claiming the aircraft’s AC was non-functional while passengers sat on the tarmac in sweltering heat.

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Pai vented his frustration on X (formerly Twitter), writing, “Indigo treats its passengers badly.” He further added, “Sitting in 6E 7407 without AC on hot tarmac in Bengaluru. No way to treat passengers." The former CFO explained that the air conditioning was only turned on after passengers protested, prompting the airline staff to use a tarmac generator to power the system. 

Indigo treats its passengers badly. Sitting in 6E 7407 without AC on hot tarmac in Bengaluru. No way to treat passengers. Only after protest staff using tarmac generator for AC. Pl change your protocol @IndiGo6E@RamMNK@AAI_Official

— Mohandas Pai (@TVMohandasPai)

Indigo treats its passengers badly. Sitting in 6E 7407 without AC on hot tarmac in Bengaluru. No way to treat passengers. Only after protest staff using tarmac generator for AC. Pl change your protocol @IndiGo6E@RamMNK@AAI_Official

— Mohandas Pai (@TVMohandasPai) December 29, 2024

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Pai’s post garnered significant attention, with many others sharing similar experiences in the comments section. In his message, Pai urged IndiGo to review and revise their procedures to avoid such incidents in the future, calling for better treatment of passengers.

This incident has raised questions about airline protocols and passenger comfort, highlighting the need for more consistent service standards, especially during extreme weather conditions.