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A speech-impaired taxi driver in Bengaluru has earned widespread admiration for his thoughtful and exceptional service. Rakesh, the driver, offers discounted rides to the airport and goes above and beyond by providing water, napkins, and books for his passengers—small gestures that even major ride-hailing services like Uber and Ola do not offer.
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The positive experience of a passenger, Sivasubramaniam Jayaraman, was shared on X (formerly Twitter), quickly going viral with over 17,000 views and numerous reshares. Jayaraman, who was not even traveling to the airport, was still offered water by Rakesh during the ride, highlighting his generosity and customer-centric approach.
Took a #cab today & realized the driver, Mr. Rakesh, is speech-impaired. He offers airport rides at a discount with water, napkins & books for #passengers—a thoughtful gesture even @Uber & @Olacabs don’t provide. I wasn’t on an airport trip, but he still offered me water.
❤️ 💕 pic.twitter.com/s70KcUodsE— Sivasubramaniam Jayaraman (@JsivaUrbantranz)
Took a #cab today & realized the driver, Mr. Rakesh, is speech-impaired. He offers airport rides at a discount with water, napkins & books for #passengers—a thoughtful gesture even @Uber & @Olacabs don’t provide. I wasn’t on an airport trip, but he still offered me water.
❤️ 💕 pic.twitter.com/s70KcUodsE— Sivasubramaniam Jayaraman (@JsivaUrbantranz) January 29, 2025
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The post garnered an outpouring of praise from X users, who lauded Rakesh for his kindness and dedication to making passengers’ journeys more comfortable. Many users expressed admiration for his positive attitude despite his challenges, with several commenting on the importance of such acts of kindness in today's world.
Rakesh’s story serves as a reminder of the power of small, thoughtful gestures and the impact they can have on others. His exceptional service has set a new standard for customer care, earning him recognition far beyond his usual passengers.
