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A Zerodha customer Jayaraj took to the microblogging site X (formerly known as Twitter) to express his disappointment with the financial services company. “On 20th December,zerodha had a glitch where i placed some orders to buy a banknifty option, and zerodha didn't show me anything, whether my orders were executed or rejected or pending. My order book and position page didn't get updated, nor did the funds page.Seeing my funds in placed i kept on punching order, but nothing got updated. The order book and position tab got updated a few minutes later, showing me an open position with a huge loss. i tried to exit that position on the market order, but the error kept on occurring. Saying "unexpected error occurred Please check the order book, " but nothing was getting updated. after i closed the position in big loss which was 37000 rupees, i wanted to complain all this situation to nse so i called zerodha for the details i needed to complain to nse (sic),” Jayraj said.
Saying "unexpected error occurred
Please check the order book, " but
nothing was getting updated. after i
closed the position in big loss
which was 37000 rupees, i wanted
to complain all this situation to nse
so i called zerodha for the details i
needed to complain to nse.— Jayraj (@Jayraj29681352) January 29, 2024
">January 29, 2024
Jayaraj was reportedly initially offered a compensation of Rs 37,000 but went back on their offer after receiving an exchange complaint. “We offered out of goodwill. He raised a voice on social media. Now I am not offering anything. We can go on pure legal grounds. If there is a technical issue, the broker or client is not liable to pay any losses,” a representative of Zerodha said.
