Railway police launch help desks at key railway stations

Provide support and address concerns raised by passengers

Move aims to amplify presence of police force on station platforms

The Bengaluru Railway Police is set to implement a novel initiative by launching help desks at key railway stations to provide support and address concerns raised by passengers.

The pilot phase is scheduled to kick off at reception desks located in Yeshwantpur, Majestic, and Baiyappanahalli railway stations starting January 8.

The primary objective of this initiative is to amplify the presence of the police force on station platforms, offering valuable assistance to commuters with inquiries and complaints related to issues such as theft and suspicious activities.

Commuters will have the convenience of approaching the dedicated helpdesk personnel for prompt resolution of their concerns. Following a thorough evaluation of the trial run at the aforementioned stations, the plan is to extend the initiative to other significant railway stations across the state. However, despite these positive steps, challenges persist, primarily stemming from the inherent problem of inadequate staffing.

Currently, the Railway department is sanctioned 900 positions, of which 840 are currently filled. This leaves a considerable gap, especially when considering the vast network of 380 railway stations in the state. Effectively covering all platforms becomes a logistical challenge due to the existing shortfall in manpower. Addressing these staffing concerns will be crucial to ensuring the sustained success of such proactive measures aimed at enhancing passenger safety and experience.