Bank server glitch triggers chaos at Bengaluru Metro stations

A bank server glitch caused chaos at Bengaluru metro stations, with long queues, double payments, and angry passengers demanding refunds

A sudden bank server problem on Tuesday evening left hundreds of passengers stranded at several Bengaluru metro stations, sparking confusion and frustration. The issue reportedly began around 6 pm, disrupting ticket purchases across busy hubs such as Sandal Soap Factory and Yeshwanthpur Metro Station.

With the ticketing system unable to process payments smoothly, long queues formed as commuters struggled to buy tickets. Several passengers reported being charged twice for the same transaction, adding to the chaos and raising concerns about whether refunds would be issued.

Eyewitnesses described scenes of frenzy, with people anxiously waiting for clarity while metro staff attempted to manage the growing crowds. Many passengers expressed anger at the BMRCL staff, demanding immediate solutions and assurances regarding their payments.

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The disruption caused delays for office-goers and evening commuters, highlighting the vulnerability of digital payment systems in high-traffic public transport networks. While officials have yet to provide a detailed explanation, sources indicate the glitch was linked to the bank server’s inability to handle transaction loads during peak hours.

Authorities are expected to investigate the incident and ensure refunds for affected passengers. For now, the episode has underscored the need for robust backup systems to prevent such breakdowns in Bengaluru’s metro services.

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