BBMP’s 48 hour E-Khata Woes: Delays, glitches frustrate homeowners

Despite assurances of a smooth digital rollout, Bengaluru residents say BBMP’s e-khata system is riddled with technical issues and lacks flexibility for common discrepancies.

The Bruhat Bengaluru Mahanagara Palike’s (BBMP) much-hyped digital e-khata initiative, launched to simplify property documentation, is facing strong criticism from Bengaluru homeowners. Though officials promised e-khata issuance within 48 hours, users report persistent delays and unresolved glitches in the system.

A major issue is the mismatch between initials and full names across different documents such as sale deeds, Aadhaar cards, and passports, particularly common in southern India. Applicants say the BBMP system rigidly matches data across all documents and often rejects applications if even minor variations exist.

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Another pressing concern involves jointly owned properties. Several applicants complain that the system generates e-khatas in the name of only one co-owner, usually the individual whose Aadhaar was uploaded first. While BBMP officials claim there’s a feature called "Add Owner" to include other names, users say the interface is unclear and often non-functional.

Due to these digital limitations, many are forced to take time off work to manually resolve issues at Assistant Revenue Offices, contradicting the BBMP’s claim of a paperless, hassle-free process. Critics argue that the lack of user-friendly features and insufficient support channels have turned the e-khata system into another bureaucratic hurdle.

Property owners urge the BBMP to make the system truly citizen-centric by allowing basic corrections, clearer workflows, and responsive grievance redressal mechanisms.

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