Bengaluru: Kempegowda International Airport achieves ACI Level 2 Accessibility Accreditation

KIA Bengaluru earns ACI Level 2 for barrier-free, inclusive travel experience

Kempegowda International Airport (KIA) in Bengaluru has become the first airport in India to achieve Level 2 accreditation under the Airports Council International (ACI) Accessibility Enhancement Accreditation Programme. This recognition highlights the airport’s commitment to creating an inclusive travel experience for passengers with reduced mobility and special needs.

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The ACI programme evaluates how airports are adapting their infrastructure, technology, and services to ensure ease of access for all travelers, with Level 2 accreditation signifying advanced implementation of accessible practices. At KIA, initiatives include barrier-free movement across terminals, dedicated assistance counters, wheelchair-friendly facilities, and improved signage. The airport has also strengthened training programs for staff to better assist differently-abled passengers, ensuring sensitivity and efficiency during their journey.

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This achievement reflects Bengaluru Airport’s efforts to align with global standards of accessibility and inclusivity, placing passenger comfort at the core of its operations. Authorities at KIA have also emphasized future plans to enhance digital accessibility tools and integrate feedback from passengers to further elevate the travel experience.

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By securing this milestone, KIA not only sets a benchmark for other airports in India but also reinforces its reputation as one of the country’s most progressive and passenger-focused aviation hubs.

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