Company doesn’t bother to work on their infrastructure: X user

Due to a connectivity issue, some of our users were intermittently facing issues: Zerodha

This was the third such occurrence in 3 months

Kite- a flagship trading platform offered by the Indian financial service company Zerodha was faced with glitches early morning on 29th January. This led to outrage among users of the platforms some of whom reportedly faced losses as a result of this. “It’s not an excuse… orders placed were neither confirmed nor we could take back the order… sold more than five times and caused losses,” a user said on the microblogging platform X (formerly known as Twitter). “Zerodha glitches have now become new normal , company doesn’t bother to work on their infrastructure to fix this recurring issue. Retailers are losing money because of this broker glitch. Founders take out some time from your podcasts and focus on your core company,” another user remarked. 

Zerodha glitches have now become new normal , company doesn’t bother to work on their infrastructure to fix this recurring issue . Retailers are losing money because of this broker glitch.

Founders take out some time from your podcasts and focus on your core company.…

— Kavita (@Kavitastocks) January 29, 2024

Zerodha offered an explanation later. “Due to a connectivity issue, some of our users were intermittently facing issues with order placement on Kite. This issue is now resolved. We regret the inconvenience caused,” Zerodha stated. This was however the third such occurrence in 3 months. “Unfortunately, we have had two episodes in quick succession in the last two months, affecting between 5 and 20% of our active customers. The issues on Nov 6th and Dec 4th were triggered due to edge cases with our external dependencies,” Co-founder of Zerodha Nikhil Kamath had earlier said.