Bengaluru’s e‑khata backlog blocks property transfers

Thousands of Bengaluru e‑Khata applications stuck due to software glitches & staff shortages, stalling property transfers and real estate deals

Thousands of eKhata applications remain unresolved across the city as the Greater Bengaluru Authority (GBA) struggles with persistent software glitches and staff shortages, creating major hurdles for property buyers and developers. 

Applicants complain that files are either rejected without clear reasons, left pending for months, or stalled due to missing signatures from Assistant Revenue Officers (AROs). The absence of AROs in ward offices has worsened the situation, forcing approvals to depend on manual intervention. 

Officials admit that the software used for processing eKhata requests is a key bottleneck. Although rejections are supposed to occur only under three conditionsgovernment land disputes, ongoing court cases, or fraudulent transactions—the system fails to specify these grounds. As a result, staff must manually review each case, slowing down the process and adding to the backlog. 

Also Read: Misty mornings and cooler days ahead for Bengaluru

The shortage of IT personnel has further compounded the crisis. Errors involving data mismatches, signature verification, and fee payment entries often remain unresolved for long periods, leaving applicants in uncertainty. 

Figures from GBA’s North Corporation highlight the scale of the problem. Nearly 22% of bookkhata applicationsover 3,600 out of 16,931—are pending or rejected. More critically, 78% of newkhata applications, amounting to 5,367 out of 6,826, have been stuck since September. Wards such as Attur, Thanisandra, and Jakkur report hundreds of pending cases. In contrast, correctionkhata applications processed through older modules show far fewer issues, with only 1.5% pending and a 10% rejection rate, exposing flaws in the new system. 

The delays are severely impacting Bengaluru’s real estate market. Without eKhata documents, property transfers cannot be completed, leading to stalled sales and deferred payments. The mounting backlog has become a serious obstacle to legal ownership and market stability across the city. 

Also Read:Kempegowda airport surpasses Mumbai in domestic flight traffic