Why Bengaluru still leads as mid-market GCCs surge across India

India hosts 610 mid-market GCCs generating $14.23B and 462K jobs; Bengaluru leads, Hyderabad grows fastest, tier-2 cities rise with cost efficiency

India’s Global Capability Centre (GCC) ecosystem is witnessing a rapid rise in mid-segment firms, with Bengaluru continuing to dominate the landscape. According to ANSR Research, India now hosts 610 mid-market GCCs, generating $14.23 billion in annual revenue and employing nearly 462,000 professionals. North America accounts for the largest share of these centers, followed by Europe, Asia Pacific, and other regions.

Expanding mid-segment ecosystem
Mid-segment GCCs represent about one-third of India’s overall GCC base. Their numbers have grown from 492 in 2020 to over 610 today, underscoring their growing importance in digital transformation and operational excellence. Projections suggest that by 2030, India could host more than 950 mid-segment GCCs, employing around 700,000 professionals.

Bengaluru’s dominance
Bengaluru remains the undisputed leader, attracting 205 of the 610 centers. With a talent pool of 166,000 professionals, the city accounts for 34% of India’s mid-market GCCs. This concentration highlights Bengaluru’s unmatched ecosystem density, deep talent base, and enduring appeal for global enterprises.

Hyderabad’s rapid growth
While Bengaluru leads in scale, Hyderabad is emerging as the fastest-growing GCC hub. Aggressive government incentives, advanced infrastructure in HITEC City and the Financial District, and specialized talent in pharmaceuticals and cloud platforms have positioned the city as a strong challenger.

Other metro hubs
Delhi-NCR, Pune, Mumbai, and Chennai together host 44 mid-segment GCCs employing about 47,000 workers. Each city has carved out niches: Mumbai in BFSI, Chennai in enterprise SaaS, and Pune as a hybrid innovation hub.

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Tier-2 Cities on the rise
A notable trend is the emergence of tier-2 cities such as Ahmedabad, Coimbatore, Kochi, Trivandrum, Vizag, Jaipur, and Indore. These cities now account for 14% of mid-market GCCs. Lower operating costs—10–35% less than tier-1 metros—combined with rising job postings (up 21% year-on-year) are fueling their growth.

Sectoral spread
Mid-segment GCCs span diverse industries. Technology and SaaS firms like Nasuni and New Relic drive product engineering and AI innovation. Manufacturing players such as Maxcess and Husco focus on Industry 4.0. BFSI firms including Saxo Bank and Brit emphasize fintech and risk analytics. Automotive companies are investing in EV technologies, while healthcare firms like ModMed and ClinChoice expand into telemedicine and AI-driven drug development. Retail, logistics, and semiconductor firms are also leveraging India’s talent for global operations.

Outlook
With Bengaluru’s dominance, Hyderabad’s momentum, and tier-2 cities’ cost advantages, India’s mid-market GCCs are set to reshape the global outsourcing map. By 2030, their expansion will not only strengthen India’s digital economy but also redefine the country’s role as a hub for innovation and strategic global operations.

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