Good news! Indigo offers ₹10,000 travel vouchers to heavily affected flyers after massive delays

The airline compensates passengers who faced long hours of disruption during the December 3-5 flight chaos triggered by staff shortages.

Indigo has rolled out a compensation plan for passengers who went through severe inconvenience during large-scale flight disruptions between December 3 and 5. Several travellers were left waiting for long hours inside airports after congestion worsened due to a sudden staff shortage, affecting operations across major terminals.

Acknowledging the difficulties faced by passengers, the airline said that those “most severely impacted” will receive travel vouchers worth ₹10,000 each. These vouchers can be used for any Indigo flight over the next 12 months, giving affected flyers flexibility to rebook their upcoming journeys.

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The airline also emphasised that customer care continues to be its “top priority.” According to Indigo, refunds for most cancelled flights have already been processed, while pending cases will be cleared shortly. For bookings made through online travel platforms, refund requests have been initiated through the respective channels.

However, Indigo noted that some passengers may have incomplete information in its system. Such travellers have been advised to email their details to [email protected] to ensure their claims are addressed quickly.

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The airline admitted that a section of passengers travelling on December 3, 4 and 5 had to deal with significant inconvenience because of extended waiting times at airports. With the compensation rollout, Indigo aims to close all pending distress cases and provide relief to those who endured the worst of the disruption.