“Sorry… We also want to go home”: IndiGo pilot’s emotional message after days of delays

IndiGo crew begins operations slowly after days of disruptions; pilot’s heartfelt apology to passengers goes viral.

IndiGo Airlines has begun restoring operations in a slow and phased manner after days of widespread delays, baggage mishandling complaints and frustrated passengers across multiple airports. The airline, which has faced intense scrutiny for the recent disruptions, is now emphasising communication and service recovery.

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On a Coimbatore-Delhi flight, pilot Pradeep Krishnan addressed passengers directly, acknowledging the inconvenience caused over the past few days. His message, recorded by several travellers, has since gained attention for its sincerity.

“We understand what you are going through. You have been patient with us,” he told passengers, before adding that the crew too had been dealing with difficult circumstances. “We also want to go home. We have not gone on strike. A lot has happened recently, but we are here to take you safely to your destination,” he said.

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Passengers onboard responded positively to the candid and human tone of the announcement. IndiGo staff across airports have reportedly been expressing apologies to travellers as operations gradually stabilise.

The airline’s recent troubles included extensive delays, flight cancellations, long queues, baggage pile-ups and communication gaps, issues that triggered complaints nationwide.