Bengaluru North launches Friday phone-in for citizens to report civic issues

Commissioner Pommala Sunil Kumar initiates a two-hour weekly programme for residents to directly register complaints on potholes, garbage, streetlights, and more.

In a significant step to strengthen citizen engagement and improve grievance redressal, Bengaluru North City Corporation Commissioner Sri Pommala Sunil Kumar, IAS, has launched a two-hour phone-in programme every Friday. Beginning September 26, from 11 am to 1 pm, the initiative allows residents to directly raise complaints related to a wide range of civic services.

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These include pothole repairs, streetlight maintenance, garbage disposal, tree pruning, mosquito control, dog bites, park upkeep, removal of illegal banners, footpath encroachments, side drain cleaning, and e-Khata issues.

Every complaint will be recorded on the Sahaaya 2.0 portal, with citizens receiving an SMS acknowledgment containing details of the official assigned to resolve the issue. This programme not only addresses grievances efficiently but also helps evaluate the performance of field staff and ensures accountability.

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Citizens can register complaints via:

•    Mobile & WhatsApp: 9480685705
•    Landline: 080-22975936 / 080-23636671
•    QR code submission provided by the corporation

This initiative marks a new level of coordination between municipal officials and citizens, ensuring faster resolution of civic problems and enhancing urban governance.

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